<h3 id="who-are-the-dealers-on-known-source">Who are the Dealers on Known Source?</h3>Our Dealers are established sellers. Collectors. Specialists. They love what they do, and they care deeply about each piece. When our Dealers sell you an item, they&#x2019;ll be passing on a bit of themselves.&#xA0; Each Dealer brings their own unique style, stock and personality to Known Source cutting through the dead listings, saving you time and ensuring you source something truly special. <h3 id="do-i-buy-from-known-source-or-the-dealers">Do I buy from Known Source or the Dealers?</h3>We unify the best Dealers out there onto one platform. Utilising their experience, our Dealers will ship the item directly to you, and the Known Source team will be on-hand for any queries you may have along the way.&#xA0; <h3 id="why-should-i-trust-your-dealers">Why should I trust your Dealers?</h3>Our Dealers aren&#x2019;t your average second hand fashion sellers.&#xA0;They are the best of the best, and have been established in the industry for many years. As a community they have over 10,000 Five Star reviews.To be part of the Known Source community our Dealers went through a rigorous on-boarding process. They were tracked over multiple years in categories including item quality, customer service, speed of delivery, and accuracy of description. <h3 id="isPasted">How do I get more information about an item?</h3>The Known Source team will always be on hand to help out with any queries. You can message us by clicking on the message button on the product page, or by using the chat widget.

Dealers

Information about caring for your products.

<h3 id="will-i-be-able-to-find-the-items-cheaper-on-any-other-platform-or-if-i-go-direct-to-the-dealer">Will I be able to find the items cheaper on any other platform or if I go direct to the Dealer?</h3>No. Known Source offers a price match guarantee on every item. Meaning you will not be able to find that item cheaper anywhere else. We&apos;re here to make it easy for you to trust in second hand.By making the purchase on Known Source, you are entitled to both our Returns policy and our anytime Renew feature!&#xA0;&#x1F604;&#xA0; <h3 id="if-i-buy-the-item-from-the-dealers-website-can-i-still-renew-my-item">If I buy the item from the Dealer&apos;s website, can I still Renew my item?</h3>No. You can only Renew items that were purchased on Known Source.

Price guarantee

<h3 id="choosing-the-right-size">Choosing the right size</h3>As the items on Known Source come from a wide range of brands across a wide range of eras, there is no standard size guide.&#xA0;We are a collective of experts who know every bit of detail about the product selections we have curated. Usually you will be able to find details on the sizing and on the recommended size in the product description and in the Dealer&apos;s note. If you have any further questions, please do not hesitate to drop our team a message. We are here to help! <h3 id="can-i-return-an-item-if-it-doesnt-fit-me">Can I return an item if it doesn&apos;t fit me?</h3>Absolutely. If your item is still within the 14 days returns period, simply head over to our returns portal and follow the instructions.

Sizing

Information about our stock availability.

<h3 id="isPasted">Do our items come in multiple sizes?</h3>The majority of our items are one-of-one, so once they&apos;re gone they&apos;re gone! There are some items, however, that do come in multiple sizes. You will be able to select your size on the product page, when you add the item to your cart. <h3 id="the-item-i-want-is-out-of-stock-or-i-cant-find-the-item-im-looking-for-can-i-pre-order">The item I want is out of stock, or I can&apos;t find the item I&apos;m looking for. Can I pre-order?</h3>Whilst we cannot guarantee that the item will come back in stock, utilising our collective expertise we usually will be able to source a specific item just for you.&#xA0;Simply drop us a message with your item request and we will put the hours in to find that item, just for you!&#xA0;

Products

Dealers

Price guarantee

Sizing

Stock availability & personal shopping