Returns & exchangesUpdated 23 days ago

All items on Known Source are sold by vetted sellers, and every order can be returned within 14 days if you change your mind. If something is wrong with the item, you're also covered by Known Source Buyer Protection.

Head to our Returns Portal here.

See all details below.

Changed your mind? You have 14 days

• Tell us within 14 days of receiving your item that you'd like to return it. Use the Return button on your order page, or message us.
• Then send it back within 14 days of telling us. You'll be given the return address when you request the return. You'll need to prove that you have returned the item.
• Return postage is paid by you. We recommend a tracked service, as the item is your responsibility until it arrives back.
• You'll be refunded within 14 days of the seller receiving the item back, or of you providing proof of postage if that's sooner.
• Your refund covers the price of the item.
• You can examine the item as you would in a shop: try it on, check the condition, look at the labels. If it comes back showing more than that (worn, washed, altered, or missing tags or packaging that affect its value), the seller can reduce your refund to reflect the loss in value, at their discretion.

What can't be returned for a change of mind

• Items made or altered to your specification, such as pieces tailored, resized or personalised to your order. These are flagged on the listing before you buy. Your rights if such an item is faulty, not as described or not authentic are unaffected.

Known Source Buyer Protection

We want you to feel safe when buying on Known Source. You don't deal with individual sellers if there's a dispute; we handle it centrally for you. We vet our sellers extensively, and every order is covered by our Buyer Protection in the rare case something goes wrong.

Your purchase is covered if:

• the item's authenticity can't be verified by us
• the item materially differs from its description in colour, condition, fabric and/or measurement
• you were sent the wrong item

In these cases, return postage is covered by us and you'll receive a full refund including delivery. Just message us and our team will sort it.

Nothing in this policy affects your statutory rights.